My 2002 Tacoma had some metal Springs in the oil the last time I changed the oil at home so I did a lot of research and found that it was the valve stem seals that needed to be replaced. I also decided to get the valves adjusted or checked for adjustments since this work needed to be done on the valve stem seals and made an appointment with another shop in downtown Seattle to do a valve adjustment and replace the valve stem seals. On the day of the appointment when I got there they said they don't do that kind of work so I was pretty irritated and left. I drove straight over to West Seattle Auto Works since I only live a few blocks away and they said "yeah sure we can do the work." The work took about a week and a half which was actually less time than they originally thought it would, and the price did go up from the original estimate I had in my own head, but these guys were very good with communicating with me whenever they found something or whenever they recommended additional work be done like replacing the timing belt and water pump. There were no secrets or no runaway costs encountered in this job, and no bait and switch tactics. I paid about $7,200 for basically a top-end engine rebuild on an engine that had 240,000 miles, and it's running absolutely wonderful now. It's probably getting 7% to 10% better fuel economy based on the averages I have seen on my ScanGauge real time ECU computer in my truck cab. I've been to West Seattle Auto Works many times before when I had a 2004 Tacoma and they always did a good job and kept me in the loop when they did the work if anything changed, and because it's a local small business with the good reputation, I knew I had nothing to worry about. Highly recommend if you're new to town or just haven't established a relationship with a good neighborhood mechanic, I would definitely contact West Seattle Auto Works and would recommend them to anybody
Hi Tim, thank you for sharing your positive experience with us at West Seattle Autoworks! We're glad you found us after the unfortunate incident at the other shop. It's great to hear that our team successfully addressed the issues with your Tacoma and kept you informed throughout the process. We appreciate your recommendation, the thoughtful review, and look forward to serving you again in the future!
- West Seattle Autoworks